In the world of telecommunications, few companies have generated as much buzz as FreedomPop. The mobile virtual network operator (MVNO) burst onto the scene in 2012 with a bold promise: free mobile service for all. But over the years, the company has faced numerous setbacks, controversies, and changes in ownership, leaving many to wonder: is FreedomPop still in business?
The Rise of FreedomPop
To understand the current status of FreedomPop, it’s essential to look back at its origins. Founded in 2011 by Stephen Stokols and Steven Sesar, FreedomPop aimed to democratize mobile access by offering completely free plans to customers. The company’s initial strategy was to provide a limited amount of free data, voice minutes, and texts, with the option to purchase additional services as needed.
FreedomPop’s innovative approach quickly gained traction, attracting millions of users who were fed up with expensive mobile plans. The company’s popularity soared, and by 2015, it had raised over $100 million in funding from investors. In 2016, FreedomPop expanded its services to the UK, marking its first foray into international markets.
Controversies and Setbacks
However, FreedomPop’s rapid growth was not without its challenges. The company faced several controversies, including allegations of aggressive customer service practices, hidden fees, and difficulties with porting phone numbers. In 2015, the Federal Communications Commission (FCC) fined FreedomPop $1.16 million for violating net neutrality rules.
In 2017, FreedomPop’s fortunes took a significant turn for the worse. The company’s CEO, Stephen Stokols, stepped down amid reports of financial struggles and declining user growth. Shortly after, FreedomPop laid off a significant portion of its workforce, citing the need to “right-size” the company.
Changes in Ownership and Restructuring
In 2018, FreedomPop was acquired by STS Media, a company led by Frank Mata, a veteran telecom executive. The acquisition was seen as a lifeline for FreedomPop, which had struggled to stay afloat. Under STS Media, FreedomPop underwent a significant restructuring, slashing costs and refocusing its business strategy.
The Current State of FreedomPop
So, is FreedomPop still in business? The short answer is yes – but with some caveats. While the company continues to operate, its services have undergone significant changes since its acquisition by STS Media.
In 2020, FreedomPop relaunched its website and announced a new range of plans, including unlimited data options and international calling features. However, the company’s free plan, once its flagship offering, is now only available to new customers who sign up for a 30-day trial period. After the trial ends, users are automatically enrolled in a paid plan unless they opt-out.
FreedomPop’s Current Plans and Pricing
FreedomPop currently offers three plans:
- Basic: 200 minutes, 500 texts, and 500MB of data for $10 per month
- Premium: unlimited data, 1000 minutes, and unlimited texts for $20 per month
- Unlimited: unlimited data, unlimited minutes, and unlimited texts for $30 per month
While these plans are more expensive than FreedomPop’s original free offering, they remain competitively priced compared to major carriers. However, some users have reported difficulties with billing and customer service, which has led to frustration and mistrust.
The Future of FreedomPop
Despite its checkered past, FreedomPop remains an intriguing player in the mobile market. With its new plans and features, the company is attempting to rebuild its brand and reputation. However, the road ahead will be challenging, and FreedomPop must address its customer service and billing issues to regain the trust of users.
One potential area of growth for FreedomPop is the Internet of Things (IoT) market. In 2020, the company announced a partnership with the IoT platform provider, UIB, to offer low-cost IoT connectivity solutions. This move could help FreedomPop diversify its revenue streams and tap into the rapidly expanding IoT market.
Conclusion
The story of FreedomPop is one of innovation, controversy, and resilience. While the company has faced numerous setbacks, it remains a significant player in the mobile market. With its new plans and features, FreedomPop is attempting to rebuild its brand and reputation. Whether it can overcome its past mistakes and thrive in an increasingly competitive market remains to be seen. One thing is certain, however – FreedomPop’s journey is far from over.
| Plan | Minutes | Texts | Data | Price |
|---|---|---|---|---|
| Basic | 200 | 500 | 500MB | $10 per month |
| Premium | Unlimited | Unlimited | Unlimited | $20 per month |
| Unlimited | Unlimited | Unlimited | Unlimited | $30 per month |
Is FreedomPop still in business?
FreedomPop is indeed still in business, but its services have been significantly scaled back. The company still offers some of its plans and devices, but it’s not as widely available as it once was. You can still sign up for their services and purchase devices from their website, but be aware that the selection is limited.
It’s worth noting that FreedomPop has gone through some significant changes over the years, including a change in ownership and a shift in focus towards more traditional mobile plans. However, despite these changes, the company still claims to offer free mobile service to its customers, albeit with some limitations.
What happened to FreedomPop’s free plan?
FreedomPop’s free plan is still available, but it’s not as robust as it once was. The plan now includes 200 minutes, 500 texts, and 500MB of data per month, which is a significant reduction from the original unlimited plan. Additionally, the free plan is only available on certain devices and requires a one-time activation fee.
It’s worth noting that the free plan is still a good option for those who only need basic phone service, but it’s not suitable for heavy users. If you need more minutes, texts, or data, you’ll need to upgrade to one of FreedomPop’s paid plans. These plans start at $10 per month and offer more features and data, but still provide significant savings compared to traditional mobile carriers.
Can I still use my FreedomPop device?
If you already have a FreedomPop device, you should still be able to use it, but be aware that the company’s network and services may have changed. FreedomPop has switched from Sprint’s network to AT&T’s network, which may affect your coverage and data speeds.
If you’re having trouble with your device, you can try contacting FreedomPop’s customer support or checking their website for troubleshooting guides. If your device is no longer compatible with their network, you may need to purchase a new device or switch to a different carrier.
How do I contact FreedomPop customer support?
Contacting FreedomPop’s customer support can be a challenge, as the company has significantly reduced its support staff. However, you can still reach out to them through their website or by calling their support number.
Be prepared for long wait times or delayed responses, as FreedomPop’s support team is limited. It’s also a good idea to check their website for troubleshooting guides or FAQs, as many common issues can be resolved without contacting support.
Can I still port my number to FreedomPop?
Yes, you can still port your number to FreedomPop, but be aware that the process may take longer than usual. FreedomPop’s website allows you to port your number during the sign-up process, but you’ll need to provide your account information and PIN from your current carrier.
Once you’ve submitted your porting request, it may take a few days for the process to complete. Be patient and keep an eye on your email for updates from FreedomPop. If you encounter any issues, you can try contacting their customer support or checking their website for troubleshooting guides.
Is FreedomPop a good option for international travel?
FreedomPop is not a good option for international travel, as their international rates are high and their coverage is limited. While they do offer some international add-ons, these can be expensive and may not provide the best coverage.
If you need international coverage, it’s better to consider a different carrier or a specialized international SIM card. These options can provide better coverage and more affordable rates for international data, voice, and text.
Is FreedomPop a scam?
FreedomPop is not a scam, but it has had its share of controversies over the years. The company has faced criticism for its aggressive marketing tactics and hidden fees.
However, FreedomPop is a legitimate company that offers real mobile service to its customers. While the company has its limitations and drawbacks, it’s not a scam. Be cautious of any reviews or blogs that claim it’s a scam, and instead focus on the facts and details about their services and plans.