Are you a Virgin Media customer looking to make some changes to your subscription? Perhaps you’re no longer satisfied with the TV package, but you love the broadband speeds and reliability. Can you cancel Virgin TV but keep broadband? The answer is yes, but there are some things you should know before making the switch.
Understanding Your Virgin Media Contract
Before we dive into the details, it’s essential to understand your Virgin Media contract. When you sign up for Virgin Media services, you typically enter into a minimum-term contract, which can range from 12 to 24 months, depending on the package you choose. This contract outlines the terms and conditions of your subscription, including the services you receive, the pricing, and the duration of the contract.
It’s crucial to review your contract carefully to understand any penalties or fees associated with making changes to your subscription.
Downgrading or Canceling Your Virgin TV Package
If you’re no longer satisfied with your Virgin TV package, you can downgrade or cancel it altogether. To do so, you’ll need to contact Virgin Media’s customer service department and request the change. You can do this online, over the phone, or through the Virgin Media app.
When you cancel your Virgin TV package, you’ll need to return any rented equipment, such as the Virgin TV box, to avoid any additional fees.
Possible Reasons to Cancel Virgin TV
There are several reasons why you might want to cancel your Virgin TV package:
- Cost: Virgin TV packages can be expensive, especially if you’re not taking full advantage of the features and channels.
- Channels: If you’re not interested in the channels offered by Virgin TV, you might consider switching to a different TV provider or streaming services like Netflix, Amazon Prime, or Disney+.
- Equipment issues: If you’re experiencing technical issues with your Virgin TV box, you might want to consider canceling the service and switching to a different provider.
Keeping Your Virgin Broadband
The good news is that you can cancel your Virgin TV package and keep your broadband service. Virgin Media offers a range of broadband-only packages, so you can continue to enjoy fast and reliable internet speeds without the TV package.
To keep your Virgin broadband, you’ll need to inform Virgin Media that you want to cancel your TV package but retain your broadband service.
Benefits of Keeping Virgin Broadband
There are several benefits to keeping your Virgin broadband, including:
- Fast speeds: Virgin Media’s broadband speeds are some of the fastest in the UK, with average speeds of up to 362Mbps.
- Reliability: Virgin Media’s broadband service is known for its reliability, with minimal downtime and outages.
- Customer service: Virgin Media’s customer service department is available 24/7 to help with any issues or concerns you might have.
Things to Consider Before Canceling Virgin TV
Before you cancel your Virgin TV package, there are a few things to consider:
Bundles and Discounts
If you’re currently receiving a discount for bundling your Virgin TV and broadband services, you might lose this discount if you cancel your TV package.
Check your contract to see if you’ll be eligible for any discounts or promotions if you keep your broadband service.
Rented Equipment
As mentioned earlier, you’ll need to return any rented equipment, such as the Virgin TV box, to avoid any additional fees.
Early Termination Fees
If you’re still within your minimum-term contract, you might be subject to early termination fees if you cancel your Virgin TV package.
Check your contract to see if you’ll be eligible for any early termination fees.
Alternatives to Virgin TV
If you decide to cancel your Virgin TV package, you might be considering alternative TV providers or streaming services. Some popular options include:
| Provider | Features | Pricing |
|---|---|---|
| Sky TV | Range of channels, including sports and movies | From £22 per month |
| BT TV | Range of channels, including sports and movies | From £10 per month |
| Netflix | On-demand streaming service with exclusive content | From £5.99 per month |
| Amazon Prime Video | On-demand streaming service with exclusive content | From £5.99 per month |
Conclusion
Canceling your Virgin TV package but keeping your broadband service is a viable option if you’re no longer satisfied with the TV package. However, it’s essential to review your contract and understand any penalties or fees associated with making changes to your subscription. Additionally, you’ll need to return any rented equipment and consider alternative TV providers or streaming services.
Remember, communication is key. Inform Virgin Media of your intentions, and they’ll guide you through the process.
By following the steps outlined in this article, you can successfully cancel your Virgin TV package and keep your broadband service.
Can I cancel Virgin TV and keep the broadband service?
You can cancel Virgin TV and continue to use your broadband service without any issues. Virgin Media allows its customers to manage their services independently, so you can choose to cancel one service without affecting the other. However, you should note that you may lose any discounts or promotions that you were receiving as a bundle customer.
It’s also important to review your contract terms before making any changes to your services. If you’re still within the minimum term of your contract, you may be subject to early termination fees if you cancel your TV service. Make sure to check your contract details and understand any potential fees or penalties before making a change.
Do I need to pay a fee to cancel Virgin TV?
If you’re within the minimum term of your Virgin TV contract, you may be charged an early termination fee to cancel your service. The amount of the fee will depend on the type of contract you have and how much time is left on your agreement. You can check your contract terms or speak with a Virgin Media representative to determine the exact fee.
However, if you’re outside of the minimum term, you can cancel your Virgin TV service without incurring any additional fees. You’ll just need to provide notice to Virgin Media and ensure that you’ve settled any outstanding balances on your account.
How do I cancel Virgin TV?
To cancel Virgin TV, you can contact Virgin Media’s customer service department by phone or through their online chat service. You’ll need to provide your account details and confirm that you want to cancel your TV service. You can also cancel your service through the My Virgin Media app or by visiting a Virgin Media store.
Make sure to confirm the details of your cancellation, including the date that your service will be terminated and any potential fees or penalties. You should also ask about any refunds or credits that you may be eligible for.
Will I lose my email address if I cancel Virgin TV?
No, you won’t lose your Virgin Media email address if you cancel your TV service. Your email account is separate from your TV service, and you can continue to use it even after you’ve cancelled your TV subscription.
However, if you’re no longer a customer with Virgin Media, you may not be able to access Virgin Media’s email support or technical assistance. You may need to set up a new email account or use a different email provider if you’re no longer a Virgin Media customer.
Can I keep my Virgin TV box if I cancel the service?
No, you won’t be able to keep your Virgin TV box if you cancel your TV service. The box is rented to you as part of your TV subscription, and you’ll need to return it to Virgin Media when you cancel your service.
Virgin Media will provide instructions on how to return the box, and you may be charged a fee if you fail to return it in good condition. Make sure to follow the return procedure carefully to avoid any additional fees.
Can I reactivate my Virgin TV service if I change my mind?
Yes, you can reactivate your Virgin TV service if you change your mind after cancelling it. However, you may need to wait a short period of time before you can reactivate your service, and you may not be able to get the same package or pricing that you had previously.
Contact Virgin Media’s customer service department to discuss reactivating your TV service. They’ll be able to provide more information on the process and any potential fees or changes to your contract.
Will cancelling Virgin TV affect my credit score?
No, cancelling Virgin TV will not affect your credit score. Virgin Media’s TV service is a telecommunications service, and cancelling it will not be reported to credit reference agencies.
However, if you fail to pay any outstanding bills or fees associated with your account, it could negatively impact your credit score. Make sure to settle any outstanding balances and pay any fees or penalties before cancelling your service.