Can Amazon Track a Stolen Computer? Understanding Your Options

The unfortunate reality is that theft can happen to anyone, and the value of a stolen computer can be significant, both financially and in terms of personal data. If you find yourself in this situation, you may wonder if Amazon, the e-commerce giant, can help recover your stolen laptop or desktop. The answer isn’t straightforward and depends on various factors, such as the type of computer you own, the theft details, and your relationship with Amazon.

Understanding Amazon’s Role

Amazon is primarily a marketplace and fulfillment service provider. While they offer numerous products, including computers, they are not directly involved in tracking stolen devices. Amazon’s focus is on facilitating sales and delivering goods. However, there are several ways in which they can indirectly assist in recovering a stolen computer.

Amazon’s Tracking Services: A Limited Scope

Amazon offers tracking services for orders placed on its platform. This service allows you to monitor the shipment of your purchased items, providing updates on the delivery process. However, these tracking services are not designed to locate stolen devices after delivery.

Reporting Stolen Goods to Amazon: The Potential for Action

If you believe your computer was stolen from an Amazon warehouse or during delivery, you can report this theft to Amazon. Their customer support team can investigate the incident and work with you to potentially recover the stolen goods. However, this process is limited to cases where the theft occurred within their logistical system and not after the device was delivered to you.

Alternative Solutions: Focusing on Recovery

While Amazon might not be the primary solution for tracking stolen computers, there are numerous ways to increase your chances of recovering your device.

Leveraging Your Computer’s Built-in Features:

  • Find My Device: For Apple devices, the Find My app can be a powerful tool. If enabled before the theft, you can use this app to track your device’s location, remotely lock it, or even erase its data.
  • Windows Device Manager: For Windows computers, the “Find My Device” option allows you to track your computer’s location, lock it, and receive notifications if it’s moved.

Employing Third-Party Tracking Solutions:

  • Pre-Installed Software: Certain manufacturers offer tracking software pre-installed on their computers. This software can be activated to track your device’s location, potentially aiding recovery efforts.
  • External Tracking Apps: Third-party applications like Prey or LoJack offer comprehensive tracking and recovery options. These apps can be installed on your computer to monitor its location, record screenshots, and even remotely lock the device.

Taking Necessary Steps after a Theft

Regardless of whether you believe Amazon can track your stolen computer, it’s crucial to take immediate action to mitigate further damage and increase your chances of recovery.

Contacting Local Authorities:

  • Filing a Police Report: The first step is to file a police report. This report is crucial for any potential insurance claim and can help law enforcement authorities track your stolen computer.
  • Informing Your Bank: If your credit cards were compromised during the theft, notify your bank to prevent unauthorized transactions.

Protecting Your Data:

  • Changing Passwords: If you used your stolen computer to access online accounts, immediately change your passwords for all sensitive services.
  • Contacting Credit Agencies: Consider freezing your credit reports to prevent identity theft.

Utilizing Insurance:

  • Reviewing Your Coverage: Check your home insurance policy for coverage regarding stolen property.
  • Filing a Claim: If your policy covers stolen computers, file a claim with your insurance provider to potentially recover the loss.

The Importance of Prevention

While recovering a stolen computer can be challenging, the best approach is prevention.

Implementing Security Measures:

  • Strong Passwords: Use strong and unique passwords for your computer and all online accounts.
  • Antivirus Software: Install and maintain up-to-date antivirus software to protect against malware and data breaches.
  • Firewall: Enable your computer’s firewall to block unauthorized access.
  • Data Backup: Regularly back up your important files to prevent data loss in case of theft.


While Amazon can’t directly track your stolen computer, they can potentially assist in cases where the theft occurred during delivery or within their logistical system. However, your primary focus should be on leveraging your computer’s built-in features, utilizing third-party tracking solutions, and taking immediate action after the theft by contacting authorities, protecting your data, and exploring insurance options. The most effective strategy is to prioritize prevention by implementing robust security measures and keeping your data backed up.


Q1: Can Amazon Track My Stolen Computer?

Amazon itself doesn’t have a built-in tracking system for stolen computers. They are a marketplace and primarily handle the sale and delivery of products. However, you can use Amazon’s platform to track your computer if you purchased it through them and it was registered with Amazon.

If you have an Amazon account and registered your computer, you may be able to use Amazon’s “Find My Device” feature or similar functionality. This allows you to see the last known location of your computer and potentially remotely lock or erase its data.

Q2: What Should I Do if My Computer is Stolen?

The first step is to report the theft to the local police department. This will create an official record of the crime, which will be helpful for insurance purposes. Next, contact Amazon customer support and explain the situation. They may be able to provide you with additional guidance or assistance.

You should also consider contacting your computer manufacturer or the retailer where you purchased the device. They may have their own tracking or recovery services that can help you locate your stolen computer.

Q3: Can I Use My Computer’s Serial Number to Track It?

Yes, the serial number of your computer can be used to track it. You can provide this number to the police, Amazon, and other relevant parties to help them identify your computer if it’s found.

You may also be able to use the serial number to check if your computer has been reported as lost or stolen. Many companies have databases that allow you to search for lost or stolen devices by serial number.

Q4: Can I Use Software to Track My Stolen Computer?

There are several software programs that can be used to track stolen computers. Some of these programs are available for free, while others require a subscription.

These programs work by installing software on your computer that allows you to track its location, remotely control it, or even erase its data. However, remember that these programs may not be effective if the thief has formatted the hard drive or changed the computer’s settings.

Q5: What if My Computer Was Stolen from a Retail Store?

If your computer was stolen from a retail store, you should report the theft to the store manager and the police. The store may have security footage that can help identify the thief and track the stolen computer.

You may also be able to file a claim with your insurance company. However, make sure to check your insurance policy to understand what is covered and what the process is for filing a claim.

Q6: Can Amazon Refund Me for a Stolen Computer?

Amazon’s refund policy generally doesn’t cover stolen items. However, if your computer was stolen during shipping, you may be eligible for a refund or replacement.

Contact Amazon customer support to discuss the details of your situation and see if you have any options for getting a refund. They may be able to offer a resolution depending on the specifics of your situation.

Q7: How Can I Prevent My Computer from Being Stolen?

There are several things you can do to prevent your computer from being stolen. These include:

  • Using a physical security lock: This can deter thieves from simply grabbing your computer.
  • Storing your computer in a secure location: This could be a locked room or a safe.
  • Using a tracking device: This can help you locate your computer if it is stolen.
  • Keeping your computer’s software updated: This can help protect your computer from malware that can be used to track its location.

By taking these precautions, you can significantly reduce the risk of your computer being stolen.

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