How to Reset Your Fitbit: A Comprehensive Guide

Fitbit devices are fantastic for tracking your fitness journey, but sometimes things go wrong. Maybe your Fitbit is acting up, you’re experiencing connectivity issues, or you simply want to start fresh. Whatever the reason, knowing how to reset your Fitbit is an essential skill. This comprehensive guide will walk you through the process, covering all the steps and different scenarios you might encounter.

Why Reset Your Fitbit?

There are several reasons why you might need to reset your Fitbit:

  • Troubleshooting problems: If your Fitbit is experiencing glitches, freezes, or connectivity issues, a reset can often resolve them.
  • Selling or giving away your Fitbit: Before passing your Fitbit on to someone else, it’s important to remove your personal data and reset the device to factory settings.
  • Starting fresh: Maybe you want to erase all your data and start tracking your fitness goals from scratch. A reset will give you a clean slate.

Understanding the Types of Resets

There are two main types of resets you can perform on your Fitbit:

1. Soft Reset: This is a quick and easy way to refresh your Fitbit, similar to restarting your phone. It doesn’t erase any data and is often the first troubleshooting step for minor issues.

2. Factory Reset: This is a more comprehensive reset that erases all data from your Fitbit, including your account information, settings, and activity history. It’s the best option when you want to start fresh or sell your device.

How to Perform a Soft Reset

Performing a soft reset is simple and doesn’t require any special tools. Here’s how:

  1. Turn your Fitbit off: The process for turning off your Fitbit will vary depending on the model. For most models, you can find a power button on the device’s casing.
  2. Wait a few seconds: Give your Fitbit some time to shut down completely.
  3. Turn your Fitbit back on: Press the power button again to restart your device.

Note: If your Fitbit is unresponsive, you can try holding down the power button for a longer period to force a restart.

How to Perform a Factory Reset

Note: Before proceeding with a factory reset, ensure you have backed up any important data, as it will be erased permanently.

  1. Open the Fitbit app: On your smartphone or tablet, launch the Fitbit app.
  2. Select your device: From the app’s main screen, tap on the image of your Fitbit device.
  3. Navigate to settings: Depending on your Fitbit model, the settings menu may be labeled “Device Settings”, “Settings”, or something similar.
  4. Find the reset option: Look for an option labeled “Reset Device”, “Factory Reset”, or something similar.
  5. Confirm the reset: The app will prompt you to confirm that you want to reset your device.

Once you initiate the factory reset, your Fitbit will reboot and restore to its original factory settings.

Troubleshooting Common Reset Issues

While resetting your Fitbit is usually straightforward, you might encounter some issues. Here are some common problems and how to address them:

1. Fitbit Won’t Turn Off: If your Fitbit won’t turn off, try holding down the power button for a longer duration. If this doesn’t work, you may need to consult Fitbit’s website or contact their customer support.

2. Fitbit Won’t Reset: If you’re unable to reset your Fitbit through the app, try resetting it directly on the device. The process for doing this will vary depending on your Fitbit model. Consult your device’s manual or Fitbit’s website for instructions.

3. Fitbit Won’t Connect After Reset: After resetting your Fitbit, it should automatically reconnect to the app. If it doesn’t, ensure that Bluetooth is enabled on your smartphone or tablet. You might also need to reinstall the Fitbit app or check for any software updates.

Tips for Keeping Your Fitbit Running Smoothly

  • Keep your Fitbit updated: Regularly update your Fitbit’s firmware to ensure it runs smoothly and receives security patches.
  • Charge your Fitbit regularly: A low battery can lead to performance issues. Make sure to charge your Fitbit regularly to avoid problems.
  • Restart your Fitbit occasionally: Performing a soft reset can help refresh your device and resolve minor glitches.
  • Clean your Fitbit: Dirt and debris can accumulate on your Fitbit’s sensors and affect its performance. Regularly clean your device with a damp cloth.


Resetting your Fitbit can be a helpful troubleshooting step for various issues and is a necessary step when selling or giving away your device. This guide has provided a comprehensive overview of the process, covering both soft and factory resets, common problems, and tips for keeping your Fitbit running smoothly.

By understanding how to reset your Fitbit, you can maintain the functionality and performance of your fitness tracker and ensure a seamless experience while tracking your progress. Remember to back up your data before performing a factory reset, and consult Fitbit’s website or contact their customer support if you encounter any issues.

Frequently Asked Questions

Q1: Why would I need to reset my Fitbit?

You might need to reset your Fitbit for various reasons. If you’re experiencing software glitches or connectivity issues, a reset can often resolve them. It’s also a good idea to reset your Fitbit before selling or giving it away to ensure your personal data is removed. Additionally, if you’re having trouble pairing your Fitbit with your phone or if you’ve forgotten your login credentials, a reset can be helpful.

Remember that resetting your Fitbit will erase all your data, including activity logs, sleep tracking, and personalized settings. So, before proceeding, it’s advisable to back up any important information you want to keep.

Q2: What methods are available for resetting my Fitbit?

There are two primary methods for resetting your Fitbit: through the Fitbit app and directly on the device itself. Using the Fitbit app is generally the easiest method, as it allows for a more guided process. However, if you’re unable to access the app due to technical issues or if your device is unresponsive, you can use the on-device reset option.

The specific steps for resetting your Fitbit will vary depending on the model you own. Refer to the official Fitbit support website or user manual for detailed instructions tailored to your particular device.

Q3: Will resetting my Fitbit delete my data?

Yes, resetting your Fitbit will delete all your data, including your activity logs, sleep tracking information, personalized settings, and any other data stored on the device. This includes your Fitbit account information, so you’ll need to set up your Fitbit again after resetting it.

If you want to keep your data, it’s recommended to back it up before resetting your Fitbit. This can be done through the Fitbit app, which allows you to export your data as a CSV file.

Q4: Can I recover my data after resetting my Fitbit?

Unfortunately, once you reset your Fitbit, you can’t recover your data. All data, including activity logs, sleep tracking, and personal settings, is permanently deleted. It’s important to back up your data beforehand if you want to keep it.

However, after resetting your Fitbit and setting it up again, you can sync it with your Fitbit account to access your current activity data. This will not include any data that was deleted during the reset process.

Q5: How do I reset my Fitbit to factory settings?

The steps for resetting your Fitbit to factory settings vary depending on the model. For most Fitbits, you can access the reset option from the Fitbit app. This usually involves navigating to the device settings and selecting the “Reset” option.

However, if you can’t access the app, some Fitbits can be reset directly on the device. This often involves holding down certain buttons for a specific duration. Consult your Fitbit’s user manual or the official Fitbit support website for specific instructions for your device.

Q6: What should I do after resetting my Fitbit?

Once you’ve reset your Fitbit, you’ll need to set it up again. This involves pairing it with your phone and creating or logging into your Fitbit account. You’ll also need to configure your settings, such as your personal information, activity goals, and sleep preferences.

If you had any previously saved data, you can sync your Fitbit with your account to access your current activity data. However, remember that any data deleted during the reset process is gone permanently.

Q7: How long does it take to reset my Fitbit?

The time it takes to reset your Fitbit depends on the device model and the method used. A simple reset through the app can be completed within a few minutes. However, resetting directly on the device might take a little longer.

It’s important to be patient and follow the instructions carefully. Once the reset is complete, your Fitbit will be ready to be set up again.

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