How to Turn On Voicemail on Your Samsung Galaxy S10

In the age of instant messaging and video calls, voicemail might seem like a relic of the past. But for some, it’s still a valuable tool for capturing important messages, especially when you can’t answer your phone. If you’re a proud owner of a Samsung Galaxy S10 and find yourself needing to set up voicemail, you’ve come to the right place.

This guide will walk you through the process of activating and customizing voicemail on your S10, ensuring you never miss another important message again.

Step 1: Checking Your Carrier’s Voicemail Service

Before diving into the settings on your phone, it’s essential to ensure that your mobile carrier provides a voicemail service. Most carriers automatically offer voicemail as part of their plan. However, some might require you to activate it separately. To confirm:

  • Contact your carrier: The easiest way to check is by calling their customer support line. They can confirm if voicemail is included in your plan and provide any necessary instructions for setting it up.
  • Visit their website: Many carriers have helpful sections on their websites outlining their voicemail services, including instructions for setting it up.

Step 2: The Basic Setup

Once you’ve confirmed your carrier provides voicemail, you can start the setup process on your Samsung Galaxy S10. The steps may vary slightly depending on your carrier, but the general process remains similar.

  1. Open the Phone app: The Phone app is usually located on your home screen or within the app drawer.
  2. Tap on the “Keypad” icon: This will open the traditional phone dialer.
  3. Dial your carrier’s voicemail number: This is usually a short code like *86, but you can find it by searching online or contacting your carrier.
  4. Follow the prompts: Your carrier’s system will guide you through the initial setup process, including setting your voicemail password and greeting.

Step 3: Accessing Your Voicemail Messages

Now that you’ve set up your voicemail, you can start receiving and accessing messages.

  1. Open the Phone app: As before, locate the Phone app on your device.
  2. Tap on the “Voicemail” icon: This icon typically appears at the bottom of the screen, usually beside the keypad and contacts icons.
  3. Listen to your messages: You can now listen to all your new and saved voicemail messages.

Step 4: Customizing Your Voicemail Experience

Samsung Galaxy S10 allows you to customize several aspects of your voicemail experience, making it more convenient and user-friendly.

4.1 Changing Your Voicemail Greeting

  1. Open the Phone app: Navigate to the Phone app on your device.
  2. Tap on the “Voicemail” icon: This will open the voicemail inbox.
  3. Tap on the “Menu” button: This is usually located at the top right corner of the screen.
  4. Select “Settings”: From the options presented, choose “Settings.”
  5. Choose “Voicemail greeting”: This option will allow you to record a new greeting or choose from pre-recorded options.

4.2 Managing Your Voicemail Storage

The amount of voicemail storage you have can vary depending on your carrier. To check and potentially manage your voicemail storage:

  1. Open the Phone app: Navigate to the Phone app on your device.
  2. Tap on the “Voicemail” icon: Open your voicemail inbox.
  3. Tap on the “Menu” button: Located at the top right corner of the screen.
  4. Select “Settings”: Choose “Settings” from the list of options.
  5. Go to “Storage”: This section will show you how much storage you have used and how much is remaining.
  6. Delete messages: To manage storage space, you can delete messages you no longer need.

Step 5: Troubleshooting Tips

Setting up and using voicemail on your Galaxy S10 is typically straightforward. However, if you encounter any issues, try the following troubleshooting steps:

  • Check your network connection: Ensure you have a strong network signal. Poor reception can hinder voicemail functionality.
  • Restart your phone: Sometimes, a simple restart can resolve minor glitches.
  • Contact your carrier’s customer support: If the problem persists, contact your carrier’s customer support. They can troubleshoot the issue with you and provide specific solutions.

Additional Tips for Better Voicemail Usage

  • Set a voicemail password: This extra layer of security will prevent unauthorized access to your messages.
  • Use a clear and concise greeting: Your greeting should be brief and easy to understand.
  • Check your voicemail regularly: Don’t forget to check your messages regularly, especially when you’re expecting important calls.
  • Use visual voicemail: Some carriers offer visual voicemail, allowing you to view transcripts of your messages before listening to them.
  • Consider using third-party apps: If your carrier doesn’t offer visual voicemail, you can explore third-party apps like YouMail, which offer additional features, such as voicemail transcription and call blocking.


Voicemail may be a traditional feature, but it remains a valuable communication tool for many. Setting it up on your Samsung Galaxy S10 is straightforward, and with a few simple steps, you can ensure you never miss another important call or message.

By following the instructions outlined in this guide, you’ll be able to easily navigate voicemail on your device, customize your experience to your liking, and stay connected with the people who matter most. Remember, voicemail is a tool at your disposal, and with a little effort, it can be a valuable asset in your communication toolkit.


1. Why can’t I access my voicemail?

There are several reasons why you might be unable to access your voicemail. Firstly, ensure that you’ve correctly set up your voicemail by following the steps outlined in the article. If you’ve already done that, check your cellular network connection. A weak signal or no signal can prevent you from accessing voicemail. Finally, make sure that your voicemail service is active. Contact your carrier if you suspect your voicemail service is inactive or if you’re experiencing issues with voicemail access despite checking all other factors.

2. Can I change my voicemail greeting?

Absolutely! You can customize your voicemail greeting to personalize it according to your preferences. You can record your own greeting using the built-in voice recorder or choose from pre-recorded greetings provided by your carrier. To change your voicemail greeting, follow the instructions in the article to access your voicemail. You’ll typically find an option to record or select a greeting within the voicemail menu.

3. How do I check my voicemail messages?

There are a few ways to check your voicemail messages on your Samsung Galaxy S10. You can access your voicemail through the phone app by tapping the voicemail icon. Alternatively, you can dial your voicemail number directly, which you can usually find by checking your phone’s settings. Once you’ve accessed your voicemail, you can listen to your messages, delete them, or save them for later.

4. What if I accidentally deleted a voicemail?

While you can’t recover deleted voicemails directly from your device, there are still options to retrieve them. Many carriers offer a backup system for voicemails, which allows you to restore deleted messages. Contact your carrier to inquire about their voicemail backup service and how to recover deleted messages.

5. Can I forward my voicemail to another number?

Yes, you can forward your voicemail to another number. This is useful if you want to receive voicemail notifications on a different device or if you’re expecting important messages while away from your phone. To forward your voicemail, you’ll need to access your carrier’s voicemail settings and configure the forwarding option. You’ll typically be required to provide the number you want to forward the voicemails to.

6. How do I disable voicemail?

If you’re not using voicemail and want to disable it, you can do so through your carrier settings. Contact your carrier to learn about the process for disabling voicemail on your account. They may require you to follow specific instructions or provide your account information.

7. What if my voicemail is not working after I followed the instructions?

If you’ve followed the instructions in the article and your voicemail still isn’t working, you may encounter a technical issue. Contact your carrier for technical support to troubleshoot the problem. They can help identify and address any underlying issues preventing your voicemail from functioning correctly. They can also assist you with any necessary account adjustments or software updates.

Leave a Comment