Why Does My Samsung Phone Say “Phone Not Allowed for Voice”?

You’re trying to make a call on your Samsung phone, and instead of connecting, you’re met with the frustrating message, “Phone Not Allowed for Voice.” It’s a common problem, but the reasons behind it can be surprisingly diverse. This guide will delve into the potential causes of this error and provide comprehensive solutions to get your Samsung phone back up and running for voice calls.

Understanding the “Phone Not Allowed for Voice” Error

The “Phone Not Allowed for Voice” error message on your Samsung phone suggests a fundamental problem with the device’s voice calling capabilities. It could mean that your phone is unable to access the necessary network resources to make calls. This could stem from a variety of issues:

  • Network Problems: The most common cause of the error is a disruption in the mobile network. This could be temporary, like a network outage, or a persistent issue with your service provider.
  • SIM Card Issues: A faulty or improperly inserted SIM card can prevent your phone from making calls.
  • Software Glitches: Bugs in the Android operating system or your carrier’s software can interfere with voice calling functionality.
  • Phone Settings: Incorrect or restricted settings related to voice calls can also trigger this error message.
  • Hardware Malfunction: In rare cases, a damaged microphone or internal hardware component could hinder voice calling functionality.

Troubleshooting the “Phone Not Allowed for Voice” Error

Let’s move on to the solutions! Here’s a step-by-step approach to troubleshoot and fix the “Phone Not Allowed for Voice” error on your Samsung phone:

1. Check Your Network Connection

H4. Is there a network outage?

The simplest explanation for the error is a temporary network outage. It’s always a good idea to check your carrier’s website or social media pages for any reported outages in your area.

H4. Restart Your Phone

A quick restart can often resolve temporary software glitches affecting your network connection. To restart your Samsung phone, press and hold the power button, tap “Restart,” and confirm.

H4. Check Your Data Connection

If your phone is connected to Wi-Fi, ensure you have a strong and stable internet connection. If you’re using mobile data, confirm that your data connection is active and working properly.

H4. Try a Different Location

If you’re in a location with weak cellular signal, move to a different area with better reception. Sometimes, a change in location can resolve the issue.

2. Examine Your SIM Card

H4. Ensure the SIM Card Is Properly Inserted

Make sure your SIM card is inserted correctly in the designated slot. It should be securely seated, and you should hear a click when you insert it.

H4. Clean the SIM Card Contacts

Dust or dirt on the SIM card contacts can hinder the connection. Gently clean the gold contacts with a soft, dry cloth.

H4. Try a Different SIM Card (If Available)

If you have a spare SIM card, try inserting it into your phone to see if it resolves the issue. This can help you isolate whether the problem lies with the SIM card or your phone.

3. Adjust Your Phone Settings

H4. Enable Mobile Data

Ensure that mobile data is enabled on your phone. Go to Settings > Connections > Mobile Networks and make sure that Mobile Data is toggled on.

H4. Check Call Forwarding Settings

Call forwarding can sometimes redirect calls and lead to this error. Go to Settings > Phone > Call Forwarding and make sure it is not activated.

H4. Verify Network Settings

Check your network settings to ensure they are correctly configured for your carrier. Go to Settings > Connections > Mobile Networks > Access Point Names (APN) and verify that the settings match your carrier’s specifications.

4. Consider a Software Reset

H4. Restart Network Services

Try restarting your phone’s network services. Go to Settings > Connections > Mobile Networks and tap on the Menu button (three vertical dots). Select Reset Network Settings. Be aware that this will erase your saved Wi-Fi networks and other network settings.

H4. Clear Phone Cache

Occasionally, corrupted cache files can lead to calling problems. Clear your phone’s cache by going to Settings > Apps & notifications > See all apps > Choose the app with issues > Storage & cache > Clear cache.

5. Seek Professional Help

If none of the above solutions work, it’s time to consider seeking help from a professional:

H4. Contact Your Carrier’s Technical Support

If the issue is related to your network or service provider, contacting their technical support is your best option. They can troubleshoot network issues and provide solutions.

H4. Visit a Samsung Service Center

If you suspect a hardware problem, or if the error persists despite all troubleshooting steps, it’s advisable to visit an authorized Samsung service center. They can diagnose and repair any hardware-related issues.

Important Considerations

  • Keep Your Phone Software Up-to-Date: Ensure your Samsung phone is running the latest software updates, as these often include bug fixes and performance enhancements that can resolve calling issues.
  • Check for App Conflicts: If you’ve recently downloaded new apps, they could be interfering with your phone’s calling functionality. Try temporarily disabling any suspect apps to see if it resolves the issue.


The “Phone Not Allowed for Voice” error on your Samsung phone can be frustrating, but it’s usually solvable. By following the troubleshooting steps outlined in this guide, you can identify and resolve the underlying cause of the problem. Remember to check your network connection, examine your SIM card, adjust your phone settings, and consider a software reset if necessary. If the issue persists, don’t hesitate to contact your carrier or visit a Samsung service center for further assistance.


Why does my Samsung phone say “Phone Not Allowed for Voice”?

This error message usually appears when your Samsung phone is unable to make or receive calls due to a network issue or a problem with your SIM card. It could also be caused by a software bug or a setting that needs to be adjusted.

How do I fix the “Phone Not Allowed for Voice” error?

The first step is to restart your phone. This can often resolve temporary glitches that are causing the issue. If that doesn’t work, try removing and reinserting your SIM card. Make sure the SIM card is properly inserted and make sure there is no damage to the card or its contacts.

What if restarting and checking the SIM card doesn’t fix the problem?

If the error persists, check your network coverage. Ensure you have a strong signal and that your carrier is not experiencing any outages. You can also try contacting your carrier to see if there are any issues with your account or plan that might be preventing you from using voice services.

Could it be a problem with my phone’s settings?

It’s possible that a setting on your phone is preventing it from making calls. Check your “Call Settings” and make sure that the “Voice Calls” option is enabled. You should also check for any software updates for your phone. Updating your phone to the latest software version can sometimes resolve bugs that may be causing the error.

Is there a way to troubleshoot the issue using the Samsung Members app?

The Samsung Members app provides troubleshooting tips and guides for various issues, including the “Phone Not Allowed for Voice” error. You can use the app’s built-in diagnostic tools to identify the root cause of the problem. Additionally, you can access the app’s community forum to connect with other Samsung users who may have experienced similar issues and find potential solutions.

Can I reset my phone to factory settings to fix the error?

Factory resetting your phone can sometimes resolve the issue. However, it will erase all data on your phone, so make sure to back up your data before proceeding. If you choose to reset your phone, remember to re-insert your SIM card after the reset is complete.

What should I do if none of these solutions work?

If you’ve tried all of these steps and still can’t make voice calls, it’s best to contact Samsung customer support or visit a Samsung service center. They can help diagnose the issue and provide a solution. If the problem is hardware related, they might be able to repair or replace your phone.

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