Why Is My Element TV Not Connecting to the Internet? A Comprehensive Troubleshooting Guide

In the age of streaming, a reliable internet connection is essential for enjoying your Element TV to the fullest. But what happens when your TV refuses to connect? Frustrating, right? This comprehensive guide will help you diagnose and fix common issues preventing your Element TV from connecting to the internet.

1. The Basics: Check Your Connections

Before diving into complex troubleshooting steps, let’s start with the fundamentals. Ensure the following:

  • Network Cable: If you’re using an Ethernet cable, make sure it’s securely plugged into both your TV’s Ethernet port and your router. Check for any damage or loose connections.
  • Wi-Fi Signal Strength: For wireless connections, ensure your TV is within range of your Wi-Fi router. Walls, furniture, and other obstacles can weaken the signal.
  • Router Power: Restart your router by unplugging it for 30 seconds and plugging it back in. This can often resolve temporary connection glitches.

2. Verify Network Settings

Incorrect network settings can prevent your Element TV from connecting. Here’s how to check and adjust them:

2.1 Access Your TV’s Network Settings

  • Element TV Menu: Navigate to the Settings or Network menu on your TV.
  • Network Configuration: Look for options related to Wi-Fi or Ethernet.
  • SSID and Password: Ensure you’ve entered the correct SSID (network name) and password for your Wi-Fi network. Double-check for typos!

2.2 Verify IP Address and DNS Settings

  • IP Address: If you’re using a static IP address, make sure it’s within the range of your router’s DHCP server.
  • DNS: Check if your TV is using the correct DNS servers. If you’re using custom DNS servers, ensure they’re entered correctly. You might need to contact your internet provider for assistance with these settings.

3. Troubleshoot Network Connectivity Issues

If the basic checks haven’t resolved the issue, consider these more in-depth troubleshooting steps:

3.1 Network Reset

  • TV Network Reset: Go to the Settings menu on your TV and find the option to reset your network settings. This will remove any saved network configurations.
  • Router Reset: If you have a modem/router combo, try a factory reset. Refer to your router’s user manual for instructions.

3.2 Test Your Internet Connection

  • Other Devices: Use a different device (laptop, smartphone) to test your internet connection. This helps rule out a broader internet outage.
  • Speed Test: Conduct a speed test on the device to check if your internet speeds are sufficient for streaming.

4. Update Your TV’s Software

Outdated software can cause compatibility issues with network connectivity. Here’s how to update your Element TV’s software:

  • Check for Updates: Look for a Software Update or System Update option within your TV’s settings.
  • Connect to Internet: Ensure your TV is connected to the internet during the update process.
  • Restart Your TV: After the update is complete, restart your TV to ensure the new software is fully applied.

5. Contact Your Internet Service Provider (ISP)

If none of the above steps resolve the issue, it’s time to contact your ISP. They can:

  • Check for Outages: Confirm if there are any service disruptions in your area.
  • Troubleshoot Connection: Diagnose any problems with your internet connection or equipment.
  • Update Account: Ensure your account is active and in good standing.

6. Contact Element Support

If you’ve exhausted all other troubleshooting options, it’s time to reach out to Element Support. They can:

  • Identify Specific Issues: Provide guidance based on your TV model and network configuration.
  • Suggest Solutions: Offer advanced troubleshooting steps tailored to your situation.
  • Warranty Support: Assist with warranty claims if the issue is related to a faulty TV component.

7. Additional Tips and Considerations

  • Firewall: Check your router’s firewall settings to ensure it’s not blocking the TV’s internet access.
  • VPN: If you use a VPN, temporarily disable it to see if it’s causing interference.
  • DHCP Server: If your router is configured with a static IP for your TV, ensure the address is within the DHCP server’s range.
  • Router Compatibility: Ensure your router supports the latest Wi-Fi protocols for optimal performance.


Facing a TV internet connectivity problem can be frustrating, but with this comprehensive guide, you can systematically identify and address the root cause. By starting with the basics and progressively working through troubleshooting steps, you’ll be back to enjoying your favorite streaming content in no time. Remember, patience and persistence are key! If you’re still unable to resolve the issue, don’t hesitate to contact Element Support or your internet service provider for further assistance.

Frequently Asked Questions

1. Why is my Element TV constantly losing its internet connection?

If your Element TV keeps disconnecting from the internet, it’s likely a signal strength issue. Check if there are any obstacles between your TV and your router, such as walls or large appliances. You can also try relocating your router to a more central location in your home. Additionally, ensure your router is not overloaded with too many devices. If the problem persists, you may need to upgrade to a more powerful router or contact your internet service provider.

2. My Element TV says it’s connected to the internet, but I can’t access online content.

Even though your TV shows an internet connection, it might not have a stable connection. Try restarting your TV and router. If that doesn’t work, check if your internet service provider is experiencing any outages. You can also test the connection by trying to access other online services, like browsing the internet on your phone or computer. If you’re unable to access any other online services, the problem likely lies with your internet connection.

3. I’m trying to connect my Element TV to a new WiFi network, but it’s not showing up.

This issue could arise from several factors. First, ensure your TV is within range of your router. Check if your TV supports the frequency of your router (2.4 GHz or 5 GHz). If your router uses a hidden network name (SSID), you’ll need to manually enter the SSID and password on your TV’s network settings. If you’ve changed your router’s password recently, update it in your TV’s network settings as well.

4. Can I connect my Element TV to the internet without WiFi?

Yes, you can connect your Element TV to the internet via an Ethernet cable. Simply plug one end of the cable into your TV’s Ethernet port and the other end into your router. This method typically provides a more stable and reliable internet connection compared to WiFi.

5. What should I do if my Element TV says “no internet connection” even though I’m connected to WiFi?

Try resetting your TV’s network settings. This will erase all stored network information and allow you to reconnect to your WiFi network. You can also try restarting both your TV and router to refresh the connection. If the problem persists, contact your internet service provider for troubleshooting assistance.

6. My Element TV won’t connect to my mobile hotspot.

Some Element TV models might not support connecting to mobile hotspots. If your TV doesn’t recognize your hotspot, check your TV’s user manual or contact Element customer support for compatibility information. It’s also crucial to ensure your hotspot is correctly set up and transmitting a strong signal.

7. Should I update my Element TV’s firmware to fix internet connection issues?

Updating your Element TV’s firmware can resolve some internet connection problems, but it’s not a guaranteed solution. Check for updates regularly and install them if available. However, ensure you back up important data before updating the firmware, as it might reset your TV’s settings.

Leave a Comment